At Le Bouquet St-Laurent, we’re committed to keeping you informed about how we use the information we gather from you through the use of our website. We invite you to read our privacy policy (“Policy”) carefully to understand how we will use and protect your personal information.
What is personal information?
Personal information means information that identifies a specific individual or that can be directly associated with an individual. Such information would include your name, postal or e-mail address, telephone number, credit card number, demographic information and purchasing history. Personal information does not include aggregate information (data about a group or category of products, services or customers, from which individual customer identities have been removed). For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate information about product purchases helps us understand trends and customer needs, and assists us in product selection, product ordering and sizing and the introduction of new products and services.
Where do we collect information from you and how do we use it?
We collect personal information only where required in order to fill orders, advice on order status, remind customers of events, send our customers’ friends or loved ones greetings, emails or hints.
Any information we collect is used for our own internal purposes to improve the content and navigation of our website, to enhance users’ experiences when visiting our website. We may also use information to notify consumers about updates to our website, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes.
When you order from us, we collect personal information from you. If you order one of our products or services, we will collect and maintain your name, email address, mailing address, telephone or mobile number, product selections, credit card number (or check or money order information if using such payment methods while ordering via mail), order number, referring URL, IP address and a password, as well as the recipient’s name, address, telephone or mobile number and email address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order, or the recipient, as appropriate, and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. If you cancel an order or do not complete an order we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order.
When an order is placed for delivery to you by a third party we need to collect personal information regarding the third party to fill the order. This information includes their name, address, telephone or mobile number and email address.
Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails for products and/or services offered on our website as a service to our prior customers. To stop receiving our newsletters, please disable the newsletters checkbox in your account by clicking the “general information” link once you are logged-in.
Contact Information and Third-Party Data: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem, we may collect such information in a file specific to you. If you provide us feedback by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more emails in connection with such an event. You, the loved one, friend, family member, or other third party, may contact us at info@lebouquet.com to request the removal of this information from our database.
With whom do we share your information?
Except as otherwise stated in this Policy, we do not sell, trade or rent your personal information collected on our website to others. The information we collect is used to process orders, keep you informed about your order status, notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our website. We will disclose your personal information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our website, customize our marketing efforts with you and perform statistical and data analyses, deliver your order and deliver promotional emails to you from us. These third parties may not use your personal information other than to provide the services requested by us. For example, we must release your credit card number to confirm payment and release your mailing address information to the delivery service to deliver products that you ordered.
We may provide aggregated statistics about our customers, sales, traffic patterns, and related site information to third parties that do not include personal Information. Moreover, we may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use or to protect the rights, property and safety of our users, others and ourselves.
Recipient Requests: From time to time we are contacted by flower and other gift recipients who ask us who the sender was. If we receive a request from a recipient asking who sent flowers or another gift we will provide the name and any other information as contained on the gift message accompanying the flowers or gift. If there is no gift message filled out or if there is no name on the gift message we may ask the sender via email. If we receive approval to disclose the sender’s name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender’s identity to the recipient.
Enforcement of Law: We will disclose personal information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Merger and Acquisitions: In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of Le Bouquet St-Laurent, Inc. (a “Successor”), one of the assets which would generally be transferred is the information we collect from our customers. However, the use of this information by any Successor would still be governed by the terms of this Policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt out of sharing your information with third parties.
How can you update or correct your personal information?
During the online ordering process you can review, change or delete the information that you have submitted. You may modify the information on your account if it is still active in our database. However, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.
What are your choices regarding collection, use and distribution of your information?
We may from time to time send you email or other communications regarding current promotions, specials and new additions to our website. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed. You may opt out, or unsubscribe from our newsletters and non-transactional related emails by following the unsubscribe instructions in any email you receive from us or by unckecking the newsletter options under the “general information” link you’re you are logged-in your account.
If you are using a greeting, email a friend, hint or reminder service on our website, then you may have the option of sharing your personal information and other information, as well as information that you have entered regarding third parties, with others. If you share this information with third parties, these parties are not bound to follow this Policy and may disclose or use this information in ways we will not.
What security precautions are in place to protect against the loss, misuse or alteration of your information?
We employ reasonable security measures to protect the security of the information you submit to us. The importance of security for all personal information of our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption and we use firewall technology for additional protection.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent anyone from intercepting it. When you access your account information, the information is kept on a secure server.
As with other commercial sites, our website utilizes standard technologies called “cookies” to collect information about how our website is used. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer’s password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a “shopping cart.” For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit our website and place an order. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.
We send a cookie to your hard drive when you make an order to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No personal information is recorded. When you click through our website from a promotional email, our third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.
Contacting us about privacy questions or concerns.
If you have any questions about this Policy, our website or any dealings with our website, please contact us by sending an email to info@lebouquet.com
Policy changes.
Any changes to the terms and conditions of this Policy will be posted on this portion of the website so that you will always know what information we gather, how we might use that information, to whom we will disclose it and what choices you have. Any change, modification, addition or removal of portions of this Policy will be posted at least seven (7) days before implementation.